![]() It always has that nasty ability to backfire, often because end users are not tech savvy and may not give the correct wording when talking to support teams. I've learned the hard way over the years that as a technician, you never try and be the hero. I don't say it exactly like that but I explain that each company has it's own rules, and if I were to go and fiddle with things, it could affect the level or cost of service the company is willing to provide. ![]() When clients try and pressure me to "fix" things another vendor has setup I explain it's up to the vendor to fix these issues and if I get involved, the vendor may decide to not fix the issue or charge them. You may not be at fault but the client or the vendor could throw you under the bus, no matter how helpful you are trying to be. If you make a mistake or something happens and you touch it, you can be left in a very bad situation. If this is a vendors who offers full support for the server as part of the fees they pay, let the vendor handle the request. If not booting, enter serial number on Apple's warranty check page, it will tell you what year it was.īe careful about touching another Vendor's equipment. ![]() It should tell you the model and year of release. If the system boots, click the Apple in the top left and click about this mac, then click support. If it's brand brand new, you cannot change the hard disk, all current generations of Mac Mini no longer have replaceable parts. One important piece of info is how old is this Mini. How difficult are those MAC minis to take apart to get the drive? I'm hesitant on actually offering/quoting to clone to SSD.I don't know what to expect with cloning a MAC OS. And I'm guessing Acronis can't clone MACs. (you know how drives can vary by a few megs). And hopefully it's actually equal or larger than the Hitachi 1TB. The Golbin only duplicates to equal size or larger.so I'd have to quote a 1TB. I'm used to cloning Windows rigs every week with Acronis, or using our StartTech Drive Goblin drive duplicator machine. But I don't know what will work for cloning. I'd love to see them get an SSD.I'd love to quote upgrading to one for them. Looking at the part number, JA0AB5D0, it's a Hitachi 1TB drive, just 5,400 rpm from what I can tell. So I suspect the hard drive as being faulty. ![]() The spinning wheel just took too long, had to basically force close the TB app and try it again.worked the second time. And once desktop appeared.launching the TouchBistro server took a loooong time. I was there a few days ago doing more work on the network.and we went to reboot the MINI.and it took a loooong time. They told me they were on the phone with Apple support and they had to reload the whole OS. It's like it fell into a sleep mode that it could not wake up out of. I helped them set it up while I was doing the first part of the network install, and I noticed that they had to force reboot it once or twice.the graceful "reboot" didn't seem to work well for them. ![]() The "server" that Touchbistro sent them was a MAC MINI. So I did a huge Ubiquiti Unifi install for a client, one of the purposes was to get a good wireless network for their new point of sale system, TouchBistro. ![]()
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